Refund & Cancellation Policy

Work-seekers (carers and nurses)

We do not charge work-seekers any fee to register or to be found work, so there is nothing to refund. Be cautious of anyone who asks you for payment in our name, and tell us if that happens.

You can withdraw your registration at any time using our Data Request page; see our Privacy Policy for what happens to your data.

Care-home clients

This website does not take payments online. Fees, invoicing, payment terms, cancellation notice for booked shifts, and any rebate or refund when a placement ends early are set out in the written terms of business agreed with each client before staff are supplied.

If a placement is not what you expected, please contact us straight away so we can put it right.

Complaints

Email contact@carenest.co.uk or call 020 3929 7608. We will acknowledge your complaint promptly and aim to resolve it within 14 days.

Your statutory rights

Nothing in this policy affects your legal rights.